How We Work
How we work.
Async by default
Written updates and Loom walkthroughs. One active track at a time, so the thing you are paying for is the thing being worked on.
We are not your full-time ops person. We work best when you have one or two developers who can merge PRs.
Response times
These are commitments, not preferences.
| normal request | 24 hours |
|---|---|
| severity 1 | 4 hours |
| critical CVE | triaged within 24 hours |
What we don’t do
This list is longer than most shops will publish, because a boundary you can read is worth more than a promise you can’t.
- We do not touch business logic. We make platform and compliance boringly predictable.
- We are not your full-time ops person, and we will not pretend to be one.
- We do not take 24/7 on-call. Sev 1 in four hours is the commitment.
- We do not sit on live auditor calls under the base retainer.
- We do not do new builds or migrations inside a retainer — that is a project.
- We do not ship a change we cannot roll back.
- We do not take a margin on vendors, and we will tell you when the answer is a product you should just buy.
- We do not have a hardware-in-the-loop bench. Firmware and bare-metal fleet work is the bridge, not a substitute.
The filter
Every engagement starts with a $1,500 fixed-fee infra review. One week, and it tells both of us whether you need Foundation, the Retainer, or neither.
Foundation starts at $18k, typical $18k–35k, scoped after that review. The Retainer starts at $5,000/mo.
If you need someone in every standup, or a single throat to choke at 3am, we are the wrong shop and we will say so in that first week.