How We Work
How we work.
Async by default
Written updates and recorded video walkthroughs instead of standing meetings. You read them when it suits you, and nothing depends on everyone being in the same room at the same time.
One active track at a time, so the thing you are paying for is the thing being worked on.
What we do for you
| map it | We start by reading what you already have — pipelines, cloud accounts, access, and whatever the last audit asked for — and write down where the gaps are |
|---|---|
| build it | Every change arrives as a pull request: small, reviewed, explained in plain language, and easy to undo |
| prove it | The pipeline records its own evidence, so each fix is also the audit proof that it happened |
| hand it over | Your developers can run everything we build without us. We document it and walk your team through it |
| keep it green | On a retainer, we check for drift every month, triage new vulnerabilities, and review access every quarter |
We stay out of your product code. Our job is the platform underneath it and the compliance around it — making both boringly predictable so your team can focus on the product.
Response times
These are commitments, not preferences.
| normal request | 24 hours |
|---|---|
| severity 1 | 4 hours |
| critical vulnerability, triaged | 24 hours |
Triage is the part we can promise on a clock: severity confirmed, exposure checked, fix planned. The fix itself lands inside your framework’s remediation window — under FedRAMP, 30 days for critical and high findings — and we plan the work to make it.
When you need more
Some work sits outside a standard retainer. It is all available — it is just priced on its own so the core stays affordable.
- Live calls with your auditor or assessor
- New infrastructure builds or cloud migrations
- After-hours or 24/7 on-call coverage
- Private AI search over your own documents
- Firmware and bare-metal fleet work — ask about hardware-in-the-loop testing on the call
See the retainer menu for how these fit together.
Where to start
Everything starts with a free 30-minute fit check. We show you something real we built, look at your setup together, and tell you honestly what you need — even when the answer is not us. We never take a margin on tools, and if the right answer is a product you should just buy, we will say so.
Book a 30-minute fit check
Ten minutes of us showing you something real we built or fixed. Twenty minutes on your pipeline and your compliance deadline — and a straight answer on what you need, including when the answer is nothing from us.